General Terms

• Essex Connections request a minimum of 7 days notice for any bookings.
• No hidden taxes, fees or extra charges will be payable upon completion of the hire, except where additional waiting time has been incurred.
• If you would like to book a car with less than 7 days notice, please contact us and we will try to accommodate you.
• Your Essex Connections will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
• Every effort will be made by Essex Connections Ltd to ensure that our vehicle's or sub-contracted vehicle's arrive on time.
• No responsibility will be accepted by the company for adverse weather, traffic conditions or fuel shortages, which may cause delay or cancellation of a booking, by the company.
• Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.
• In the event of unforeseen delays the company will endeavour to contact the hirer by telephone.
• Essex Connections will travel by the most appropriate route on the day, unless instructed otherwise by the customer at the time of booking.
• If there are any changes or variations including extra mileage to the booked journey other than what was agreed at the time of booking, the client will be charged extras in accordance with our pricing.
• We reserve the right to change your vehicle or chauffeur at any time if necessary.
• Whilst every effort is made by the company to maintain the roadworthiness of the vehicles, no responsibility can be accepted for breakdown either prior or during the hire, however caused. In the unlikely event that breakdown occurs every effort will be made to provide a comparable vehicle in the same class as the vehicle requested, for which a refund will not be allowed.
• A partial refund will only be allowed if a substitute car of a lower class is sent, alternatively, a full refund to the value of the hire will be given if the customer does not wish to have a substitute car.
• We understand that there may be some disappointment which is why we will do our utmost to ensure that you are satisfied.
• We may provide certified subcontracted vehicles occasionally.
• Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.
• Essex Connections vehicles and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer's property is carried entirely at their own risk and Essex Connections shall not be held responsible/liable for any loss/damage to such property.
• Essex Connections keeps lost property at their office, and will endeavour to return any lost goods left in our vehicles or subcontracted vehicles to the customer.
• Essex Connections and our drivers have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passengers. • Essex Connections maintains a strict non-smoking policy in all its vehicles. The consumption of food, drinks or drugs are not permitted within our vehicles.
• Nothing contained in these terms and conditions can affect the Client's' statutory rights.
• By supplying your email address you permit Essex Connections to contact you via email, in return we promise never to supply your email to any third party.

Cancellation Policy

1. Once a booking is confirmed via our booking letter, the customer has seven days in which to cancel. If a booking is cancelled by the customer after the seven day limit, the deposit paid will be non-refundable.
2. If a booking is cancelled by the customer within 24 hours of the hire date, all monies paid will be non-refundable.
3. If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.
4. In the event of a cancellation any deposit paid would be forfeited, however, in exceptional circumstances deposits may be refunded at the discretion of the company.

Essex Connections Customer Privacy Policy

Essex Connections are committed to protecting your privacy.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We will not transfer any information outside the European Economic Area.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

Essex Connections only collect information about you to process your quote or booking requests.

The type of information we will collect about you includes: your name, address, phone number, e-mail address, credit/debit card details.

We do not store your credit/debit card information once your booking has been processed.

We will not e-mail you in the future unless you have given us your consent and you can be sure that under no circumstances will we divulge your information to any third party.

We will give you the chance to refuse any marketing e-mail from us in the future.

The information we hold will be accurate and up to date.

You can check the information that we hold about you by e-mailing us.

If you find any inaccuracies we will delete or amend them promptly.

If you have any questions or comments regarding privacy, please contact us.